Refund policy

MISS DOTTIE PUFF — Refund & Return Policy

Last updated: 05-24-2026

1. Overview

We want you to love your purchase from MISS DOTTIE PUFF! If there’s an issue with your order, we’ll do our best to make it right. Please read our refund and return policy below carefully.

2. Print-on-Demand Notice

All items are made-to-order through our fulfillment partner Printify. Because products are custom printed once you place an order, we do not accept returns or exchanges unless the product arrives damaged, defective, or incorrect.

3. Damaged, Defective, or Wrong Item

If your order arrives damaged or defective, please contact us within 7 days of delivery at Contact – MISS DOTTIE PUFF with:

  • Your order number

  • A description of the issue

  • Clear photos of the product showing the problem

We’ll review your claim and, if approved, send a replacement or issue a refund at no cost to you.

4. Cancellations

Because each item is printed on demand, orders can only be canceled within 1 hour of purchase. After this time, production may have already started.

5. Non-Returnable Items

The following items cannot be returned or refunded:

  • Digital downloads or gift cards

  • Custom-made or personalized items

  • Items that have been worn, washed, or altered

6. Refunds (if applicable)

If your refund is approved, it will be processed back to your original payment method. Refunds typically take 5–10 business days to appear, depending on your bank or card issuer.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Check your bank account again.

  2. Contact your credit card company or bank.

  3. If you’ve done all of this and still haven’t received your refund, please email us at Contact – MISS DOTTIE PUFF

8. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email Contact – MISS DOTTIE PUFF

9. Shipping Returns

Please do not send your purchase back to the manufacturer unless instructed by our support team. We will provide you with the correct return instructions if your request is approved.

10. Contact Information

If you have questions about our Refund & Return Policy, please contact us at:
Contact – MISS DOTTIE PUFF